Customer stories.

musicMagpie musicMagpie pride themselves on fantastic customer experience, with a rating of 4.7 from over 192,000 Trustpilot reviews. During extremely busy peak periods, ‘where is my order’ (WISMO) calls rose and it became more difficult for musicMagpie to keep up with the demand. But, a quick fix helped the team take back full control of the customer experience…

Driven by customer satisfaction and innovation, Wincanton needed a partner to help grow their fulfilment tech offering. We chat to Paul Durkin, Managing Director of Digital and eFulfilment at Wincanton, about how they did it.

There’s over 40 different retail businesses trusting 3PL with warehousing, distribution and carrier management – so efficiency is key. They partnered with Sorted to innovate their operations and processes… and the impact was almost immediate.

With an ecommerce brand that was flying, Graham & Brown knew they needed to remove delivery as an inflexible blocker to growth. Hear what Stacey Thurston, Logistics Direct Manager at Graham & Brown, had to say about her transformation work…

They’re all a bit customer-obsessed at N Brown. The JD Williams app was launched to serve their loyal shoppers in a smart way. But, just eight months after launch, Helen Fawcett (IT Project Manager) and her team decided that more focus was needed on the post-purchase experience…

With ambitious plans to increase the convenience of healthy food, this food box subscription brand needed a robust delivery experience partner to support their exciting journey to growth. They sought to simplify carrier integration and add more carriers to their delivery offering, to scale their operations.

This household name was looking for innovative delivery experience technology to protect their position as a pioneer of customer experience – but, not only that, the changes also had a substantial impact on the bottom line…

With a growing web of luxury independent boutiques all around the world, a marketplace-based model means operating a complex, multi-location shipping operation… meet the retailer who nailed it.

On a mission to become a digitally driven business, this footwear retailer remodelled the DNA of the company – their ‘selling through catalogue’ D2C culture – to switch to online channels. Now, we’re helping them grow their international footprint.

With shipment volumes doubling during peak periods – and further international expansion on the cards – this luxury fashion retailer outgrew their direct carrier integration. They needed a forward-thinking delivery and carrier management partner to support and evolve with them as they grow. As part of their digital-first approach, their aim was to scale their ecommerce offering, get delivery performance measures and give customers the high-end experience they expect.

‘Delivery management’ was a dirty phrase for this health, beauty and cosmetics brand, so they knew they needed squeaky clean operations and improved supplier relationships.